Shipping Policy

Heelsy | Last updated: [DATE]

Processing Time

Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email once your order ships, including tracking information.

Order Tracking

Once your order ships, you'll receive a tracking link by email. Please allow 24–48 hours for tracking information to update.

Customs & Duties (International Orders)

International orders may be subject to import duties and taxes charged by your country. These fees are the responsibility of the customer and are not included in the order total.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, contact us at hello@getheelsy.com and we'll investigate with the carrier.

Incorrect Address

Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrectly entered address, but we'll do our best to help if you catch it quickly — contact us right away.

Questions?

Reach us at hello@getheelsy.com — see our Contact Information page.