Return & Refund Policy

We want you to love your Heelsy. If something isn't right, here's how we handle it.

30-Day Returns

You have 30 days from the delivery date to request a return. To qualify, the item must be:

• Unused and in its original condition
• In the original packaging
• Accompanied by proof of purchase (order number or receipt)

How to Start a Return

Email hello@getheelsy.com with your order number and reason for return. We'll send you return instructions within 1–2 business days.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

• Approved refunds are issued to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the item arrived damaged or defective.

Damaged or Defective Items

If your Heelsy arrives damaged or doesn't work as expected, contact us within 7 days of delivery with a photo or short video. We'll send a replacement or full refund at no extra cost — no need to return the item.

Exchanges

Need a different variant? Follow the return steps above, then place a new order. We don't process direct swaps.

Non-Returnable Items

For hygiene reasons, used blade attachments and opened refill packs cannot be returned once the seal is broken.

Questions?

Reach us at hello@getheelsy.com — see our Contact Information page for full details.