Privacy Policy

This policy explains what information we collect, how we use it, and your rights regarding it.

Information We Collect

• Order details: name, shipping address, email, phone number, payment information (processed securely by our payment provider — we never store full card numbers)
• Contact details: anything you share when messaging us (email, Instagram, etc.)
• Usage data: browser type, device, and site interactions, collected automatically via cookies and analytics tools

How We Use Your Information

• To process and ship your order
• To respond to customer service requests
• To send order updates and, if you opt in, marketing emails or promotions
• To improve our website and product based on aggregate usage trends

Sharing Your Information

We do not sell your personal data. We share information only with:

• Shipping and fulfillment partners (to deliver your order)
• Payment processors (to complete transactions)
• Service providers who help run our store (e.g., email or analytics platforms), bound by confidentiality

Cookies

Our site uses cookies to remember your cart, understand site traffic, and improve your shopping experience. You can disable cookies in your browser settings, though some site features may not work properly.

Your Rights

You can request access to, correction of, or deletion of your personal data at any time by emailing hello@getheelsy.com. You can also unsubscribe from marketing emails via the link in any email we send.

Data Retention

We keep order information as long as needed for legal, accounting, and customer service purposes, then delete or anonymize it.

Changes to This Policy

We may update this policy occasionally. The "Last updated" date above reflects the most recent version.

Contact Us

Questions about your privacy? Email hello@getheelsy.com — see our Contact Information page.